Fazal Haq
Dynamic Verification Specialist & Quality Assurance Analyst
Rawalpindi, PK.About
Dynamic Verification Specialist and Quality Assurance Analyst with a proven track record in the BPO industry, specializing in high-volume verification processes. Expertly enhances customer satisfaction and ensures regulatory compliance, leveraging strong technical skills in data management and project alignment. Adept at mentoring teams and fostering exceptional communication to drive operational excellence and mitigate risks.
Work
Verification specialist
Rawalpindi, Punjab, Pakistan
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Summary
Currently serving as a Verification Specialist, responsible for ensuring high-quality lead verification and maintaining strict regulatory compliance within the BPO sector.
Highlights
Screened and verified potential leads to ensure high-quality connections with Licensed Agents (LA), optimizing the sales funnel and operational efficiency.
Conducted rigorous DNC (Do Not Call) list scrubbing, significantly mitigating legal risks and preventing unsolicited cold calling to ensure compliance.
Maintained strict adherence to industry regulations, protecting company reputation and ensuring robust data integrity across all verification processes.
QA Specialist
Rawalpindi, Punjab, Pakistan
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Summary
Functioned as a QA Specialist, guiding teams on quality assurance strategies and fostering cross-functional collaboration to achieve project objectives.
Highlights
Mentored and guided teams on effective QA strategies, enhancing overall quality assurance capabilities and improving project outcomes.
Collaborated with cross-functional departments to ensure alignment of QA strategies with broader project goals, improving operational synergy.
Reported key performance metrics to leadership, providing data-driven insights for continuous process improvement and strategic decision-making.
CSR
|Customer Service Representative
Rawalpindi, Punjab, Pakistan
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Summary
Managed high-volume customer interactions and effectively communicated product benefits to drive satisfaction and guide purchasing decisions.
Highlights
Managed high-volume customer interactions daily, resolving inquiries efficiently and maintaining high levels of customer satisfaction.
Communicated product benefits clearly and persuasively, effectively guiding purchasing decisions and contributing to customer retention.
Utilized strong communication and problem-solving skills to enhance customer experience and build positive relationships.
Education
Gordon College
Computer Science | ICS
Languages
English
Skills
Technical Skills
MS Office, Data Entry, Statistics Analysis, Window Installation, Creative Video Editing, Photo Editing, Photography.
Operational Skills
Typing Speed 40 WPM, Team Mentorship, Project Alignment, High-volume Verification, DNC List Scrubbing, Regulatory Compliance, Data Integrity, Customer Interaction, Problem-Solving, Attention to Detail, Efficiency Improvement, Collaboration.
Interests
Hobbies
Exploring, Reading, Photography, Music.